RETURN & EXCHANGE POLICY

IN-STORE PURCHASES

Full-price merchandise may be returned for store credit or exchanged within 14 days of purchase.

Items must be unworn, in original condition, and have all original tags attached. Please present your email or text receipt when bringing your item back.

Store credit is issued in the form of a nineNORTH gift card.

FINAL SALE & NON-RETURNABLE ITEMS

We cannot accept returns or exchanges on sale items, gift cards, jewelry, Fulton & Roark fragrances, hats/headwear, or women's swimwear.

All sale merchandise is FINAL SALE.

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ONLINE ORDERS

Online orders may be returned within 14 days of delivery.

Items must be unworn, in original condition, and have all original tags attached.

Shipping and handling charges are non-refundable. Customers are responsible for return shipping costs unless the item arrives damaged or we made an error with the order.

Once your return is received and inspected, the purchase price of the returned item(s), plus applicable tax, will be refunded to the original form of payment. Original shipping charges are not refundable.

A 5% restocking fee will be applied to all returned online orders.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged or we made an error with your order (for example, you received the wrong item, color, or size), please contact us at shopninenorth@gmail.com.

In these cases, we will provide a full refund for the purchase, including applicable shipping fees.

HOW TO MAKE AN ONLINE RETURN

Because we are a small business, please email us at shopninenorth@gmail.com before sending your return so we know to expect it.

Returns can be mailed to:

nineNORTH
107 Kings Highway E.
Haddonfield, NJ 08033

Please do not send the tissue paper back with your return.

Once your return is received and inspected, your refund will be processed to your original form of payment.